Below are some common FAQ's
If you have other questions, please make contact with us: hello@goodchoicesupply.com.au.

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email or give us a call!

+61 466 962 330


General Questions

If you wish to pick up your order directly from our Gold Coast warehouse, please contact us on hello@goodchoicesupply.com.au or give us a call on +61 466 962 330 to organise a suitable pickup time.
The best way to get in contact with us is by chatting with us via our chat box, sending an email - hello@goodchoicesupply.com.au or by phone - +61 466 962 330
We sure do! Let us know your current suppliers pricing and we will aim to beat it by 5%. Please send us an email with more information - hello@goodchoicesupply.com.au

Postage + Handling

To track your order, simply head to My Account. Here you will find your order tracking number, as well as recent updates. Tracking updates are also sent in real-time to your registered email.
If you have entered the wrong suburb or postcode, our system will recognise this as an error and automatically rectify. If you have entered a completely wrong address, please contact us ASAP via:
We sure do! If you are based in Byron Bay, Tweed, Gold Coast, Brisbane or the Sunshine Coast you qualify for next day delivery. Simply place your order before 12pm AEST to have your order dispatched and delivered the next business day!
Our shipping times will differ dependent on your location. Please read our shipping policy to learn more. Read more
Place your order before 12pm AEST and we will dispatch your order the same day!
Yes! All of our products are located and shipped from our Gold Coast warehouse!
As standard, all orders are dispatched with Aramex. Depending on your location, your order may be sent with Australia Post, TNT, Sendle or Couriers Please.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. View our refunds & returns policy
Our postage costs are as follows:
$9.95 (Orders up to $149)
Free (Orders above $150)
Read our shipping policy
If you order has not arrived, contact us - One of our friendly team members will be able to assist!

Product Questions

PLA, or Polylactic Acid, is a bioplastic that has become increasingly popular in recent years due its environmental benefits. Read more
What size paper hand towel will fit my dispenser? - To determine which size paper hand towel is correct for your dispenser, examine the model you own in order to confirm measurements. It's important to get the right measurements ensuring the towel won't bunch or be overstuffed. See our Sizing Guide
So, are Coffee Cups Recycleable? How many times have you finished your morning coffee and been left wondering what to do with the cup? Read more
So, Are compostable coffee cups reusable, Coffee Cups Recycle or Compost? The debate over the compostability of coffee cups is one that has been ongoing for many years.Read more HERE